This role would entail overseeing showroom operations, developing client relationships, handling online or in-person transactions, and providing quality customer service.Ideal for candidates with prior sales, retail, or equivalent experience.

Group/Department/Division: Retail Sales
Job Level: JG 6
Reports to: Senior Retail Manager, Retail Operations Supervisor
Works closely with: Design Team, Merchandising, Brand & Marketing, Inventory & Warehouse, Production, QA, Finance and Admin
Supervises: Cleaners
Works Closely With: Sales Specialists, Sales Designers, Visual Merchandisers

RESPONSIBILITIES

• Assist in the day to day showroom operations
• Effectively and proactively handle client inquiries and end-to-end transactions - inquiry to delivery to post-purchase/after sales service
• Monitor inventory, displays, transfers, and maintenanceand communicate with Creative team as necessary and appropriate
• Ensuring “Philux Way” when packaging purchased items and handling financial transactions (receiving payment, documentation, etc.)
• Maintain an active relationship with the client even after-sales through regular touch base, informing them of new items, promotions, etc.
• Ensure fulfillment and accuracy of daily, weekly and monthly reporting requirements
• Report daily updates, concerns and competitor activity to Retail Sales Manager and Area Supervisor
• Accomplish activities assigned and ensure smooth execution of promotions
• Represent the Philux brand consistently by carrying out excellent customer service
• Assist in showroom maintenance and upkeep by ensuring cleaning, preventive maintenance schedules are followed

KEY PERFORMANCE INDICATORS:

• Individual and showroom sales quota
• Minimized and controlled expenditures
• New clients’ growth target
• Foot traffic to booked sales target
• OTF sales target
• Accurate inventory and sales reports
• Showroom Scoring Checklist
• Client feedback and concerns

JOB / COMPETENCY PROFILE:

Data Entry and Computer Skills:
      • Proficient in Google Sheets and Word
Technology Proficiency:
      • Can easily navigate systems and tools
Inventory Management:
      • Can check and validate beginning and ending inventories 
Account / Client Management:
      • Ability to manage clients effectively and provide quality customer service
Visual Merchandising Basics & Room Design:
      • Ability to identify furniture pieces and basic knowledge on home design
Business Acumen:
      • Basic understanding of business numbers such as quota, sales trends and growth
Sales & Persuasion Skills:
      • Ability to welcome clients warmly, upsell, close sales and handle objections
Communication Skills:
      • Clear and professional verbal and written communication
Problem Solving & Critical Thinking:
      • Ability to think quickly in offering alternatives and solutions
Pleasing Personality:
      • Observes good grooming and exudes a confident and warm personality

JOB QUALIFICATIONS / SPECIFICATIONS:

• Minimum 2 years experience in the retail or service/hospitality industry
• Bachelor’s Degree
• Experience in luxury retail and customer service
• Computer and presentation skills

WORK ARRANGMENT:

Workhours: 48 hours/week
Overtime: YES
Work from Home/Hybrid: NO

To oversee and lead a team ensuring that objectives are met. Coordinates with the team members the design direction discussed and organizes their tasks. To effectively supervise and coordinate the work of employees ensuring that tasks are completed efficiently. Also responsible for maintaining effective communication with the team, other departments, management, and suppliers.

Group/Department/Division: Product & Merchandising
Job Level: JG 10
Reports to: Senior Technical and R&D Manager, Vice President/ Creative Director
Supervises: Furniture Draftsman, R&D Officer
Works Closely With: Area and Section Supervisors and coordinates with other departments

RESPONSIBILITIES

• Supervise and lead a team of researchers and designers, providing guidance, support and mentorship.
• Oversee the research and design process, ensuring adherence to project objectives, timelines, and quality standards.
• Collaborate with cross-functional teams to gather requirements and align research and design efforts with overall goal.
• Plan and allocate effectively to meet project timelines and provide deliverables for the team members.
• Able to use Autocad, sketch up, other microsoft office softwares.
• Should organize files in google drive.
• Monitor and track progress of each team member.
• Interpret and understand blueprints, sketches and cutting lists to determine furniture requirements.
• To be able to multitask between different projects.
• Able to present/report in meetings for the updates needed per item.
• Inspect and assess the quality of finished products to ensure adherence to specifications and standards.
• Maintain a clean and organized workspace, adhering to safety guidelines and regulations.
• Act as a liaison between the team and management, conveying information, addressing concerns, and providing progress updates.
• Foster a culture of continuous improvement, encouraging innovation, problem-solving and sharing of best practices within the team.
• Schedule and facilitate meetings for endorsement of new items.
• Assist in the creation and maintenance of project documentation.
• Coordinate with external vendors, contractors, and suppliers to procure necessary design resources and materials needed.
• Conduct research and analysis on industry trends, competitor designs, and user feedback to inform design decision-making.
• Provide feedback and suggestions to improve design concepts, aesthetics, usability and functionality.
• Needs to be a team player.

KEY PERFORMANCE INDICATORS:

• Team productivity - turnaround time from design to production
• 5S Implementation
• Product Recall (workmanship, quality issues - process, materials)
• Talent Development
• Team engagement and collaboration
• Timeliness and accuracy of reports required (weekly monthly, quarterly, annual)
• Communication - elevate issues, proactivity, suggestions and ideas, reporting/presentation in meetings
• Decision-Making - fact gathering, effective resolutions

JOB / COMPETENCY PROFILE:

Functional Knowledge:
      • Detailed knowledge of Design, Research and Development
Business Expertise:
      • Knowledge of the furniture and manufacturing industry
Leadership:
      • Ability to lead a team
      • Strong attention to design and detail
      • Communication, interpersonal and leadership skills
      • Organizational and time management skills  
Problem Solving:
      • Problem solving skills
Nature of Impact:
      • Organization’s creative and research performance
Area of Impact:
      • Design, People Supervision
Interpersonal Skills:
      • Good oral and written communication skills
      • Self driven, motivated

JOB QUALIFICATIONS / SPECIFICATIONS:

• Minimum College degree graduate, preferably Architecture, Interior Design or equivalent.
• At least 3 years experience in a supervisory role.

WORK ARRANGMENT:

Workhours: 44 hours/week
Overtime: YES
Work from Home/Hybrid: YES, with Management approval

The QA Officer is responsible in making sure all furniture pieces that leaves the factory meets Philux quality standards, ensuring no client reject or returns due to poor workmanship or material defect. He or she will ensure all raw materials are checked in accordance with the existing QA Inspection Process Procedure & QA checklist.

RESPONSIBILITIES

• Conducts Incoming inspection of raw materials like glass & mirror, stone, Abaca & other materials that require incoming inspection.
• Ensure raw materials meet standards based on drawings and purchase orders. Proper tags/labels must be placed on each material.
• Reports all issues found during incoming inspection to his/her immediate superior for immediate quality disposition.
• Fills out & accomplishes incoming report form including Material Rejection Report form for any issues found during incoming inspection of the materials.
• Conducts 100% QA inspection on all the items; client orders, FG & project items.
• Assures that all items passed the item standard based on drawing & Job Order requirements. Tags/labels with proper information must be placed on each and every item.
• Reports all issues found during final QA inspection to the immediate superior for prompt quality action. Ensures defects are marked for easy identification.
• Inform concerned Production Supervisor of all the issues found during QA inspection.
• Assist his/her immediate superior in the monitoring of the implementation of the corrective action report.
• Submit an accomplished daily report including pc rate every end of the day & photos/pictures of issues & checked items at line sent through group chat.
• Assist his/her immediate superior in the evaluation of the return items to formulate the necessary corrective actions to achieve the Quality department target KPI.

REQUIREMENTS AND SKILLS

• Bachelor’s Degree in Business Administration, Marketing, or an equivalent field
• Practice & participates 5S, QA improvement & other related company continual activities.
• Follows Company procedures & work instruction including company rules & regulations.
• Knowledge in Quality Assurance Process and Standards
• Knowledge of manufacturing and or furniture industry
• Strong attention to detail
• Knowledge in Quality Inspection of furnitures
• Good oral and written communication skills
• Other tasks assigned by management

We are looking for an Upholsterer to handle the day-to-day Upholstery Operations from prototype making, sewing, foam preparation, materials requisition, and other tasks that may be assigned related to upholstery works.

RESPONSIBILITIES

• Study of furniture specifications/plans/design concept to provide furniture expertise in producing upholstered items.
• Determines materials needed to produce the item.
• Provides expert advice on all upholstery works that will efficiently maximize and produce an upholstery output.
• Sew and cut fabrics or leather-based on the approved shop drawing and maximized cut layout.
• Study frameworks of the upholstered item and advise any improvement needed to produce high-quality upholstered furniture.
• Maximize materials used in foam preparation including the optimal use of no-sag spring, clips, buttons, rugby, velcro, webbing, etc.
• Ensures proper sewing alignment, clean seams, and correct use of fabrics and foams based on approved specifications.
• Ensures sewing machine, gun tacker, button saw, compressor, etc are in good condition and report any repairs or maintenance needed.
• Ensures work area clean and safety parameters are set and advises any unusual circumstances for immediate action.
• Repair back jobs and study issues for proper resolution.
• Maintains records of each job and returns any excess to the warehouse after finishing the Job Order.
• Follows company policies and procedures.
• Other tasks that may be assigned by the Supervisor/Manager.

REQUIREMENTS AND SKILLS

• Minimum three (3) years of experience with vocational training that is applicable to this position.
• Able to start as soon as possible

We are looking for a talented Furniture Draftsman to create detailed technical drawings and specifications for furniture designs. Responsibilities include developing and revising plans, collaborating with the team, and ensuring high-quality drafts. Proficiency in CAD software and strong attention to detail are essential.

RESPONSIBILITIES

• Produce furniture drawings from pictures and sketches.
• Create 2D and 3D models based on design specifications.
• Generate accurate, detailed drawings, including cutting lists.
• Conduct quality checks and reviews of drawings to identify errors or inconsistencies.
• Maintain organized and up-to-date drawing files in both digital and physical formats.
• Assist in preparing technical documentation, reports, and specifications as needed.
• Include detailed elements in drawings such as wood joints, measurements, spot details, upholstery, and finishing.
• Develop detailed cutting lists from drawings.
• Ensure jigs and patterns are created, listed, and filed before item release.
• Monitor production to confirm procedures are followed and items function properly.
• Update drawings regularly to reflect improvements and revisions.

MINIMUM REQUIREMENTS

• College degree graduate, preferably Architecture, Interior Design or equivalent
• At least 3 years experience in a supervisory role.
• Knowledge of the furniture and manufacturing industry