Careers
The Brand, Marketing & Communications Manager will ensure that all aspects and touch points of the company are in line with the Philux brand and standard. This Manager will oversee creative direction, content creation and planning, campaign generation, client programming, partnerships and collaborations, public relations, events and activations, copywriting, customer service development and retail support.
RESPONSIBILITIES
BRAND
- Drive creative direction; Maintain cohesive strategic vision and tone of voice throughout all internal and external collateral and touch points
- Curate and develop consistent content (photography, videography, copywriting, graphics) for use across all channels; Lead shoot production and coordination with vendors and relevant company departments; In close collaboration with Content Creator
- Create content strategy and calendar for each channel (social media, website, email, search engine marketing, paid advertising, catalogs and portfolios, showrooms, etc.) based on company objectives and business needs, ensuring maximum exposure of all content produced
- Handle design, development and maintenance of impactful brand and marketing collateral, ensuring accuracy and consistency with brand’s core values and personality
MARKETING
- Develop marketing strategies to increase awareness, engagement, revenue, market share, and reach to both existing client base and net new clients
- Manage conceptualization and implementation of marketing campaigns, ensuring alignment with company objectives
- Create strategy and calendar of seasonal promotions based on business needs; In close collaboration with Retail & Sales Team
- Develop and maintain programs fit for varying segments of the Philux clientele in an effort to build mutually-beneficial relationships and long-term patronage; Conduct industry research, usability studies, and client interviews/surveys to ensure alignment with market needs
- Drive partnerships and collaborations with individuals and/or entities that align with the Philux brand and standard that create value for all parties involved; Develop and manage partner relationships
PUBLIC RELATIONS
- Oversee all public relations related initiatives in an effort to uphold the brand image and increase media mileage
- Write press releases and create press kits
- Develop and manage relationships with media professionals and key opinion leaders; Coordinate press opportunities and respond to press inquiries
- Manage and coordinate all aspects of events and activations production, inclusive of planning, budgeting, execution, reconciliation and reporting; Conceptualize and coordinate seasonal gifting
- Manage database (media, KOLs, partners and collaborators, clients, vendors, specialists, etc.)
COMMUNICATIONS & CUSTOMER SERVICE
- Fulfill all company copywriting and proofreading needs for both internal and external use, ensuring accuracy and alignment with the brand’s tone of voice
- Lead customer service development training program for the following teams: Administrative, Retail & Sales, Logistics, and Quality Assurance (Technical Advisors); In close collaboration with Human Resources (Organizational Development) Team
- Drive strategies and create process flows to ensure the full client experience throughout all company touch points, particularly in-showroom, in-factory and online, is a reflection of the Philux brand and standard
- Provide retail support in the form of mall marketing outreach, drafting and editing of memos and messages, organization of sales meetings, and development of a “sales toolbox”; In close collaboration with Retail & Sales Team
OTHERS
- Manage departmental OKR’s (Objectives & Key Results), timelines, performance tracker and annual budget
- Oversee vendors; Negotiate and execute contracts and agreements
- Assist with planning and execution of internal programs and events
REQUIREMENTS & SKILLS
- Bachelor’s Degree
- 3-4 years experience with brand, marketing and/or communications roles
- Work Hours: 40hrs per week
- Work Set-Up: Head Office & Factory 1x per week; Showroom 3x per week; Work from Home 1x per week (Subject to change based on business needs)
FUNCTIONAL KNOWLEDGE
- Understanding of brand vision, voice and values
- Knowledge of marketing, communications and public relations best practices
- Knowledge of local media professionals and key opinion leaders
- Experience with photo and video shoot production
- Competency in copywriting and graphic design (Canva)
- Experience with social media platforms (Facebook, Instagram, YouTube, LinkedIn, etc.)
BUSINESS EXPERTISE
- Home Furniture & Interior Design
- Luxury Goods & Services
- In-Showroom & Online Retail
The Brand, Marketing & Communications Lead will ensure that all aspects and touch points of the company are in line with the Philux brand and standard. This Lead will oversee creative direction, content creation and planning, campaign generation, client programming, partnerships and collaborations, public relations, events and activations, copywriting, customer service development and retail support.
RESPONSIBILITIES
BRAND
- Drive creative direction; Maintain cohesive strategic vision and tone of voice throughout all internal and external collateral and touch points
- Curate and develop consistent content (photography, videography, copywriting, graphics) for use across all channels; Lead shoot production and coordination with vendors and relevant company departments; In close collaboration with Content Creator
- Create content strategy and calendar for each channel (social media, website, email, search engine marketing, paid advertising, catalogs and portfolios, showrooms, etc.) based on company objectives and business needs, ensuring maximum exposure of all content produced
- Handle design, development and maintenance of impactful brand and marketing collateral, ensuring accuracy and consistency with brand’s core values and personality
MARKETING
- Develop marketing strategies to increase awareness, engagement, revenue, market share, and reach to both existing client base and net new clients
- Manage conceptualization and implementation of marketing campaigns, ensuring alignment with company objectives
- Create strategy and calendar of seasonal promotions based on business needs; In close collaboration with Retail & Sales Team
- Develop and maintain programs fit for varying segments of the Philux clientele in an effort to build mutually-beneficial relationships and long-term patronage; Conduct industry research, usability studies, and client interviews/surveys to ensure alignment with market needs
- Drive partnerships and collaborations with individuals and/or entities that align with the Philux brand and standard that create value for all parties involved; Develop and manage partner relationships
PUBLIC RELATIONS
- Oversee all public relations related initiatives in an effort to uphold the brand image and increase media mileage
- Write press releases and create press kits
- Develop and manage relationships with media professionals and key opinion leaders; Coordinate press opportunities and respond to press inquiries
- Manage and coordinate all aspects of events and activations production, inclusive of planning, budgeting, execution, reconciliation and reporting; Conceptualize and coordinate seasonal gifting
- Manage database (media, KOLs, partners and collaborators, clients, vendors, specialists, etc.)
COMMUNICATIONS & CUSTOMER SERVICE
- Fulfill all company copywriting and proofreading needs for both internal and external use, ensuring accuracy and alignment with the brand’s tone of voice
- Lead customer service development training program for the following teams: Administrative, Retail & Sales, Logistics, and Quality Assurance (Technical Advisors); In close collaboration with Human Resources (Organizational Development) Team
- Drive strategies and create process flows to ensure the full client experience throughout all company touch points, particularly in-showroom, in-factory and online, is a reflection of the Philux brand and standard
- Provide retail support in the form of mall marketing outreach, drafting and editing of memos and messages, organization of sales meetings, and development of a “sales toolbox”; In close collaboration with Retail & Sales Team
OTHERS
- Manage departmental OKR’s (Objectives & Key Results), timelines, performance tracker and annual budget
- Oversee vendors; Negotiate and execute contracts and agreements
- Assist with planning and execution of internal programs and events
REQUIREMENTS & SKILLS
- Bachelor’s Degree
- 1-2 years experience with brand, marketing and/or communications roles
- Work Hours: 40hrs per week
- Work Set-Up: Head Office & Factory 1x per week; Showroom 3x per week; Work from Home 1x per week (Subject to change based on business needs)
FUNCTIONAL KNOWLEDGE
- Understanding of brand vision, voice and values
- Knowledge of marketing, communications and public relations best practices
- Knowledge of local media professionals and key opinion leaders
- Experience with photo and video shoot production
- Competency in copywriting and graphic design (Canva)
- Experience with social media platforms (Facebook, Instagram, YouTube, LinkedIn, etc.)
BUSINESS EXPERTISE
- Home Furniture & Interior Design
- Luxury Goods & Services
- In-Showroom & Online Retail
The Content Creator will be responsible for all content development, content production (inclusive of photography, videography and post-production) and media archiving needs, ensuring alignment with company objectives, business needs, strategic vision and target audience.
RESPONSIBILITIES
CONTENT DEVELOPMENT
- Conceptualize and pitch content ideas for use across all platforms, ensuring alignment with company objectives, business needs, brand strategic vision and target audience; In close collaboration with Brand, Marketing & Communications Team
CONTENT PRODUCTION
- Fulfill all company photography, videography and post-production (editing needs): Lifestyle Photos; Product Photos; Lifestyle Videos, Product Videos; Showroom Virtual Tours; Internal Training Videos; Storytelling Short-Form and Long-Form Videos (Behind-the-Scenes, Creative Processes, Design & Style Guides, Tastemaker & Lifestyle Stories, Education & Thought Leadership)
- Assist with shoot production and coordination with vendors and relevant company departments
MEDIA ARCHIVING
- Develop and maintain organization system of media archive
OTHERS
- Oversee vendors; Negotiate and execute contracts and agreements
REQUIREMENTS & SKILLS
- Bachelor’s Degree
- 2-3 years experience with content development and production
- Expertise in photography, videography and post-production
- Work Hours: 40hrs per week
- Work Set-Up: Head Office & Factory 1-2x per week; Showroom 1-2x per week; Work from Home 1x per week (Subject to change based on business needs)
FUNCTIONAL KNOWLEDGE
- Understanding of brand vision, voice and values
- Experience with in-house content development and production
- Experience with shoot production
BUSINESS EXPERTISE
- Home Furniture & Interior Design
- Luxury Goods & Services
- In-Showroom & Online Retail
- Photography, Videography, Post-Production
The Digital Commerce & Analytics Lead will manage all aspects of the Philux website (Shopify), ensuring alignment with brand vision and standards, creating best possible customer service experience online, optimizing performance, driving sales growth, and developing reporting and data analysis. The Lead will also assist in developing strategies to increase following, engagement, revenue via online sales channels, market share, and reach to both existing client base and net new clients.
RESPONSIBILITIES
CHANNEL MANAGEMENT
- Manage dissemination of content across all social media platforms (Facebook, Instagram, YouTube, LinkedIn) based on brand calendar and collateral provided; In close collaboration with Brand, Marketing & Communications Lead
- Manage dissemination of email newsletters (Mailchimp) based on brand calendar and collateral provided; In close collaboration with Brand, Marketing & Communications Lead
- Formulate and implement strategies to consistently increase social media following and engagement, and email newsletter audience and performance
- Explore potential opportunities with other relevant online channels (TikTok, etc.)
WEBSITE MANAGEMENT & DIGITAL COMMERCE
- Manage and maintain website, ensuring alignment with the brand’s strategic vision and tone of voice; Lead user experience and user interface design; In close collaboration with Brand, Marketing & Communications Lead
- Create and update pages as needed, ensuring accuracy of information as well as seamlessness of online customer experience
- Develop the following website features: Online inventory and sales process flow for individual categories (in-stock accessories and furniture, pre-order furniture, clearance) -- In close collaboration with relevant Department Heads; Online pre-order function; Online logistics system; In close collaboration with Logistics Team; Online payment gateway system -- In close collaboration with Finance Team
- Develop and design additional website features or functionalities dependent on company objectives and business needs
- Research and implement relevant Shopify-based applications for installation
- Conduct thorough reviewing and testing to ensure functionality, compatibility, and responsiveness across different devices and browsers
- Drive strategy and create process flow to ensure the full client experience online is a reflection of the Philux brand and standard; In close collaboration with Brand, Marketing & Communications Lead
- Formulate and implement strategies to consistently improve website performance, and to grow market share and revenue via online sales channels
- Achieve monthly sales quota
ANALYTICS
- Monitor performance, produce reports, analyze data and generate insights for the following online channels: Social Media (Facebook, Instagram, YouTube, LinkedIn), Email (Mailchimp), Website (Shopify, inclusive of online sales), SEO/SEM, and Online Paid Advertising; Present to Management and Marketing Teams
AGENCY ENGAGEMENT
- Fulfill all company copywriting and proofreading needs for both internal and external use, ensuring accuracy and alignment with the brand’s tone of voice
OTHERS
- Manage departmental OKR’s (Objectives & Key Results), timelines, performance tracker and annual budget
- Oversee vendors; Negotiate and execute contracts and agreements
REQUIREMENTS & SKILLS
- Bachelor’s Degree
- 2-3 years experience with digital commerce and/or analytics roles
- Work Hours: 40hrs per week
- Work Set-Up: Head Office & Factory 1-2x per week; Showroom 1-2x per week; Work from Home 1x per week (Subject to change based on business needs)
FUNCTIONAL KNOWLEDGE
- Understanding of brand vision, voice and values
- Knowledge of user experience and user interface best practices
- Experience with website management, specifically Shopify
- Experience with social media platforms (Facebook, Instagram, YouTube, LinkedIn, etc.)
- Experience with email newsletters (Mailchimp)
- Experience with agency engagement, specifically for SEO/SEM efforts and online paid advertising
BUSINESS EXPERTISE
- Home Furniture & Interior Design
- Luxury Goods & Services
- In-Showroom & Online Retail
- Social Media
- Email Newsletters
- Digital Commerce
- SEO/SEM & Online Paid Advertising
The Learning and Organizational Development (LOD) Specialist is responsible for the design, development, and facilitation of management and staff development programs. Working with members of the organization, this position assesses the leadership, technical, hard, and soft skillstraining needs, and serves as a training liaison between subject matter experts (SMEs) to identify training delivery needs and develop appropriate training to address the needs. This position also serves as an internal organizational development consultant for departments and leaders across the organization, including strategic planning, change management, organizational assessments, and retreat facilitation. The LOD Specialist should exemplify strong emotional intelligence skills in working with managers, supervisors and employees during times of conflict, execution and implementation, and must act as the Brand’s internal ambassador and example.
RESPONSIBILITIES
- Analyzing business structures, procedures, processes,and the utilization of resources.
- Conducts needs assessments, designs and develops appropriate classroom and technology-based training to meet organization and individual needs.
- Interviews subject matter experts or conducts other research to develop instructional content.
- Provides analytical support for the design and development of training modules, learning strategies, educational policies, or standards.
- Develops and designs learning aids including, but not limited to, instructional guides and web simulations to assist in the transfer of knowledge, skills, and abilities.
- Provides analytical support for the design and development of training modules, learning strategies, educational policies, or standards.
- Evaluates the effectiveness of training materials to ensure objectives are accomplished.
- Presents and facilitates workshops on an ongoing basis to help managers and supervisors maximize leadership qualities and cultivate new strengths.
- Meets with LOD stakeholders to determine needs and outcomes and design appropriate LOD interventions.
- Participates and facilitates in organization development initiatives including change management, strategic planning, and assessments.
- Designing and implementing a variety of developmental initiatives, action plans, programs, and training materials.
- Consulting with the human resources department to guide the utilization, development, or hiring of personnel.
- Participates and facilitates in organization development initiatives including change management, strategic planning, and assessments.
- Leading business optimization initiatives by conducting individual or group training sessions for personnel.
- Contributing to the restructuring of departments to increase efficiency and align activities with business objectives.
- Optimizing personnel utilization by increasing cross-functionality and interdepartmental cooperation.
- Measuring the impact of interventions on staff performance, efficiency, employee retention, and job satisfaction.
- Advising executives and senior managers and recommending efficient and cost-effective solutions for identified challenges.
- Documenting processes and presenting progress reports to executives and senior managers.
- Build an internal Brand community by fostering trust and authenticity through consistent communication of the Vision, Mission and Values
- Other tasks and projects assigned
REQUIREMENTS & SKILLS
- Bachelor's degree in a relevant field.
- Master's degree in organizational psychology, organizational development, or business administration preferred.
- A minimum of 2 years' experience as an organizational developmentspecialist in a related industry.
- Extensive knowledge of skills development and capacity building strategies.
- Advanced proficiency in office and business administration software.
- Exceptional interpersonal, as well as written and verbal communication skills.
- Excellent leadership and collaboration skills.
- Superb analytical and time-management skills.
- Work Hours: 40 hours/week
- Overtime: YES
- Work from Home/Hybrid: NO
FUNCTIONAL KNOWLEDGE
- Extensive experience as a development specialist in a related industry
- Ability to provide guidance on the allocation of resources.
- Knowledge and expertise on learning strategies and practices
- Ability to implement strategies and practices
- Ability to collect and analyze data
- Excellent management skills
- Excellent communication, collaboration, and facilitation skills
- Knowledge in Microsoft Office Suite or related software
BUSINESS EXPERTISE
- Strategic Thinking and Planning Skills
- Human Capital Development Skills
- Workplace Culture Development Skills
The Logistics Supervisor is responsible for strategically planning and managing shipping and delivery of goods and supervision, coaching and training of warehouse personnel. He or she will direct, optimize and coordinate full order cycle, trucking services, liaise with retail and QA for on-site repair, pick-up, transfers and and delivery. The Logistics Supervisor should maintain metrics and analyze data to assess performance (keep track of quality, quantity, delivery times, transport costs, storage, efficiency, problems or complaints), and recommend and implement improvements.
RESPONSIBILITIES
STRATEGIC OPERATIONS
- Ensures efficient, complete, and accurate daily loading and dispatching of furniture, consignment/accessories, and showroom assets for delivery.
- Plans and coordinates confirmed delivery and pull-out schedule for the week.
- Complete and proper documentation of transfers, pull-out and transfer forms, delivery receipts and itinerary.
- Daily, weekly, and monthly reporting of delivery output, undelivered client, storage penalty, delivery returns, delivery schedule.
- Coordinates preventive maintenance or repairs schedule of trucks with maintenance team
- Uses various metrics and tools to analyze logistics operations and identify areas for improvement, such as reducing costs or increasing efficiency.
PEOPLE MANAGEMENT
- Build, encourage and maintain a trusting and transparent relationship with team, colleagues and management
- Communicate with employees about performance expectations, KPIs and measure them on a regular basis
- Ensures adequate orientation and appropriate training of all staff members towards enabling them to perform their roles effectively
- Develop in coordination with HR modules to ensure customer service of logistics personnel is up to par with Company goals and standards
- Ensures that performance management and staff development is carried out for the whole team according to established processes
- Give relevant, timely corrective feedback to direct reports
- Coaches and mentors team and develops leaders from within
RISK MANAGEMENT
- Ensures that all logistics-related activities comply with local and government regulations regarding transportation and product handling, including safety requirements.
- Ensures all registration, insurance and documents of all vehicles and documents are updated and complete
- Ensures all drivers are with appropriate licenses
REQUIREMENTS & SKILLS
- BS in Business Administration, Logistics, Supply Chain or related course
- At least 3 years experience in a supervisory/managerial role.
- Experience in the logistics industry is preferred.
- In-depth knowledge of the furniture industry is a plus.
- Work hours: 44 hours/week
- Overtime: NO, allowed to offset with immediate superior’s approval
- Work from Home Arrangement/Hybrid: NO
This role would entail monitoring showroom operations, assisting clients with inquiries and purchases, handling online and in-person financial transactions, managing existing client relationships, and providing quality customer service.
RESPONSIBILITIES
- Monitors showroom operations (inventory, transfers, client transactions)
- Assist clients from inquiries to confirming purchases
- Assist in packaging bought items and handling financial transactions, such as receiving payment
- Maintain an ongoing relationship with the client even after-sales
- Report to Retail Sales Manager
- Uphold the Philux brand as a qualified representative that carries out excellent customer service
REQUIREMENTS & SKILLS
- At least five (5) years of work experience in the management of retail furniture shops or high-end boutiques
- Substantial experience as Sales Account Executive
- Hands-on experience with customer service
- Possess the ability to grasp client needs and increase client management
- Significant understanding of sales performance metrics
- Must have good analytical and time management skills
- Computer literate; Solid knowledge of CRM Software, Google Apps, MS Office (particularly MS Excel)
- Excellent communication and negotiation skills
- Solution-focused, honest, fast-learner, and reliable
- Must be confident and tactful
- Open to working during mall hours
- Flexible to be assigned in Makati, The Fort (BGC), or Mandaluyong, and/ or Parañaque
- Able to start as soon as possible
The Sales Account Executive will act as a liaison between the sales team and the clients, ensuring customer satisfaction. They should showcase excellent communication and negotiation skills. They should also act proactively to address clients’ needs and facilitate the sale process from beginning to end. Ultimately, they should contribute to an increase in sales and maintain Philux' company-client relationships at a high standard.
RESPONSIBILITIES
- Manage key accounts
- Act as the point of contact for clients
- Organize regular client meetings to discuss their requirements
- Resolve problems and handle complaints in a timely manner
- Identify new potential customers
- Supervise Sales Account Representatives
- Ensure that budget and time requirements are met
- Stay up to date with new features and product launches
- Establish the best practices to achieve goals
- Monitor and report on Sales Performance Analytics
- Suggest innovative ideas to increase sales and improve customer experience
REQUIREMENTS AND SKILLS
- Bachelor’s Degree in Business Administration, Marketing, or an equivalent field
- Proven work experience as a Sales Account Executive
- Hands on experience with customer service
- An ability to gasp clients’ needs and to increase customer engagement
- Solid knowledge of CRM software and MS Office (MS Excel in particular)
- Understanding of sales performance metrics
- Excellent communication and negotiation skills
- Analytical and time-management skills
- Open to working during mall hours
- Flexible to be assigned in Makati, The Fort (BGC), Mandaluyong, and/ or Parañaque
- Able to start as soon as possible
The Sales Designer will work as part of Philux's design team, transforming ordinary places into magnificent retreats. This person is extremely creative and skilled in their area, as high-end home interiors demand nothing less than the best.
RESPONSIBILITIES
- Provide interior design advice to clients on topics such as space planning, kitchen layout and use, home furnishing designs, and color coordination.
- Be able to position oneself as an industry specialist and interact with high-end clients and other experienced designers.
- Gain sales experience in a showroom.
- Participate in developmental trainings to improve your design abilities.
REQUIREMENTS AND SKILLS
- Must be an Interior Design graduate from a respected university.
- Have a passion for design and creativity in Interior Design.
- Independent with a sales-oriented approach.
- Has a friendly demeanor, gregarious personality, and charismatic disposition
- Excellent communication abilities
- Must be willing to undergo sales designer training.
- Ideally, someone with a sales history.
- Open to being assigned to Megamall.
- Able to start as soon as possible
We are looking for an Upholsterer to handle the day-to-day Upholstery Operations from prototype making, sewing, foam preparation, materials requisition, and other tasks that may be assigned related to upholstery works.
RESPONSIBILITIES
- Study of furniture specifications/plans/design concept to provide furniture expertise in producing upholstered items.
- Determines materials needed to produce the item.
- Provides expert advice on all upholstery works that will efficiently maximize and produce an upholstery output.
- Sew and cut fabrics or leather-based on the approved shop drawing and maximized cut layout.
- Study frameworks of the upholstered item and advise any improvement needed to produce high-quality upholstered furniture.
- Maximize materials used in foam preparation including the optimal use of no-sag spring, clips, buttons, rugby, velcro, webbing, etc.
- Ensures proper sewing alignment, clean seams, and correct use of fabrics and foams based on approved specifications.
- Ensures sewing machine, gun tacker, button saw, compressor, etc are in good condition and report any repairs or maintenance needed.
- Ensures work area clean and safety parameters are set and advises any unusual circumstances for immediate action.
- Repair back jobs and study issues for proper resolution.
- Maintains records of each job and returns any excess to the warehouse after finishing the Job Order.
- Follows company policies and procedures.
- Other tasks that may be assigned by the Supervisor/Manager.
- Minimum three (3) years of experience with vocational training that is applicable to this position.
- Able to start as soon as possible
REQUIREMENTS AND SKILLS
If you are interested in exploring any of these opportunities with us or may know of someone who would be a good fit, please send your/their resume to our Human Resources Team at hr@philux.ph or reach them at 02-8809-4760. Thank you.