Terms & Conditions

All sales are final. Once a sales order is signed and payment is received, no cancellations, exchanges, or refunds shall be allowed.

Full payment must be submitted upfront. For orders exceeding ₱200,000, a 50% deposit is accepted along with a post-dated check for the remaining balance, due 14 days before delivery.

The company bears no responsibility for delays caused by circumstances beyond its control, including acts of God or man, fire, flood, typhoon, earthquake, outbreak, strike, labor disputes, riot, war, or changes in government regulations.

Fabric swatches for customer-supplied material must be submitted within seven days of purchase for approval, with the full yardage arriving within seven days thereafter.

The company disclaims liability for the quality or performance of customer-supplied material once accepted for use.

Philux furniture is crafted from solid wood, veneers, composites, or a mix of species depending on the piece. Natural variations in color, grain, texture, tone, and patina are expected characteristics of these materials and are not considered defects.

Dust with a soft, dry cloth only. Do not use abrasives or household cleaners on any Philux piece.

Damage resulting from improper care or maintenance remains the buyer's responsibility and is not covered under warranty.

Standard protective packaging is included with every order; specialized or reinforced packaging may incur additional fees.

Free delivery applies within Metro Manila, excluding certain product categories. Risk of loss or damage transfers to the buyer upon release of the item from the warehouse.

Made-to-order items undergo factory inspection prior to dispatch. A signed delivery receipt constitutes acceptance of the items as received in good order and condition.

Deliveries that cannot be accepted on the scheduled date will incur a storage fee of ₱75 per cubic meter per day. Orders left undelivered for more than six weeks may be cancelled, with payments made forfeited.

Philux furniture carries a one-year warranty against factory defects. Consignment and off-the-floor items are non-refundable.

Clients are responsible for arranging site access, permits, and clearances required for delivery and installation. Wall-anchoring of tall storage pieces is strongly recommended.

The company is not responsible for incidents arising from improper installation or misuse of its products.

Only small items qualify for client-arranged pick-up. Philux is not liable for damage that occurs during client-arranged transport.

Standard mattress dimensions carry an allowance of approximately one inch from the stated size.

Philux Inc., its officers, agents, and employees are held free and harmless from all liabilities and claims for damages arising from the use of its products under the conditions outlined in this agreement.

Philux exclusively owns the intellectual property rights to its furniture designs. Clients may not copy, reproduce, manufacture, sell, distribute, import, or export products using Philux designs without written authorization.

Discounted showroom pieces undergo quality assurance prior to release. Off-the-floor pieces are accepted as per their condition in the showroom at the time of purchase.

Requests for refurbishing an off-the-floor piece require additional payment.